Starter
Solo operators testing the waters.
$199/month
100 conversations a month
- Voice and chat on 1 website
- Lead capture and email summaries
- 1 team seat
- 30 days of transcripts
- Email support
- No calendar booking
- No text alerts
Setup $199 one-off
Pricing
One flat price a month. No per-minute billing, so a busy July costs the same as a quiet February.
Pay yearly and get 2 months freeGrowth
Most home service businesses.
$299/month
300 conversations a month
- Everything in Starter
- Calendar booking, Google and Outlook
- Live handoff to your phone
- 300 text alerts a month
- Spanish
- 5 team seats
- 90 days of transcripts
- Email and chat support
Setup $299, free for founding clients
Pro
Multi-crew or multi-location.
$399/month
1,000 conversations a month
- Everything in Growth
- Up to 5 websites or locations
- Unlimited team seats
- 1,000 text alerts a month
- CRM integrations
- Remove "Powered by VoiChatt"
- 1 year of transcripts
- Priority support, named contact
Setup included
Founding clients pay $229
We are launching, and we would rather have 20 shops who tell us what is wrong with Ava than 200 who never get in touch. Growth features, locked for 12 months, setup included.
$229 a month instead of $299, locked 12 months
What counts as a conversation
One visitor talking to Ava is one conversation, however many questions they ask. It closes 30 minutes after their last message. If the same person comes back tomorrow, that is a second conversation.
- Someone who opens Ava and leaves without asking anything does not count.
- Your own testing does not count.
- If you run out, Ava keeps answering. We email you and you can top up with credits — we never cut her off mid-conversation and we never bill you a surprise.
Running out
If you use everything your plan includes before the month is up, Ava does not stop. We email you and you can add a credit pack whenever you like. Credits are used only after your monthly allowance is gone, and they stay on your account for as long as you are subscribed.
| Credit pack | Price | Per conversation |
|---|---|---|
| 50 conversations | $49 | $0.98 |
| 150 conversations | $129 | $0.86 |
If you are topping up most months, moving up a plan will cost you less. We will tell you when that is the case rather than waiting for you to notice.
Every plan, side by side
| Starter | Growth | Pro | |
|---|---|---|---|
| Monthly price | $199 | $299 | $399 |
| Yearly price | $1,990 | $2,990 | $3,990 |
| Conversations a month | 100 | 300 | 1,000 |
| Websites or locations | 1 | 1 | Up to 5 |
| Team seats | 1 | 5 | Unlimited |
| Voice and chat widget | Yes | Yes | Yes |
| Lead capture and email summaries | Yes | Yes | Yes |
| Calendar booking | No | Yes | Yes |
| Live handoff to your phone | No | Yes | Yes |
| Text alerts to owner | No | 300/mo | 1,000/mo |
| Spanish | No | Yes | Yes |
| CRM integrations | No | No | Yes |
| Remove "Powered by VoiChatt" | No | No | Yes |
| Transcript history | 30 days | 90 days | 1 year |
| Support | Email and chat | Priority, named contact | |
| Done-for-you setup | $199 one-off | $299, free for founding | Included |
Billing questions
Can I see Ava before signing up?
Yes. Book a 15-minute demo and see Ava answer a question about your own business before you decide.
What if Ava does not work for us?
You have 30 days from your first payment. Email us and we refund it.
Can I change plan later?
Any time. Moving up takes effect immediately and we charge the difference for the rest of the month. Moving down takes effect at your next renewal.
What happens if I cancel?
Ava stops answering at the end of the period you have paid for. Your transcripts stay available until then, and everything is deleted 60 days later.
Is there a contract?
Monthly plans are month to month. Yearly plans run for 12 months. Founding clients hold the founding rate for 12 months and can still cancel.